Pledge to make a difference, together.
Our role: to lend an understanding and welcoming ear. Our present-day society creates numerous conditions for psychological suffering that can lead to mental health problems, violent behavior or suicide.
By providing respectful, empathetic and non-judgmental listening, Tel-Aide’s volunteer listeners allow all those who need to talk to express themselves in complete confidence and facilitate the callers’ process of finding personal solutions.
The gift of listening At the heart of Tel-Aide’s mission is the generous commitment of its volunteers. Up to now, more than 4,000 trained volunteers have provided a caring ear to those who call our service.
Listening, not just hearing Tel-Aide’s volunteers follow a thorough training program based on the principles of active listening, inspired by American psychotherapist Carl Rogers (1902-1987). Respect, empathy and authenticity are the three key concepts of active listening.
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